We are 9SECONDS Limited (England & Wales), company number 15378175 and registered office at Mulberry House, 21a Main Road, Crick, Northampton, Northamptonshire, NN6 7TU United Kingdom
(“we,” “us” and “our”).
At 9SECONDS, our goal is to provide a digitally integrated process enabling the rapid design, assembly and delivery of high quality, sustainable and affordable homes. We use our website to provide information about our products and services.
1.0 9SECONDS Confidentiality Statement9SECONDS is committed to preserving and protecting the confidentiality of personal information. This statement will set forth the steps we take to protect your personal information whenever you visit our website. Your choice as to how we may use the personal information we gather is also explained, as well as the steps we take in protecting your data and how you can review and edit your own data. By accessing our website, you acknowledge that this data will be collected, and you accept the terms of usage that are described in this Confidentiality Statement.
1.1 DATA WE DERIVE DIRECTLY FROM YOU
In general, you may visit the 9SECONDS website and web pages without revealing any personal information. On some pages, however, we may ask you to provide the personal information that is needed to carry out the service or procedure that you are requesting - such as Contact Us or Request for Product Information, Market Reports, and other information.
The personal information collected may include contact information such as your name, title, the name of your company/organization, your e-mail address, telephone and fax numbers and postal address; information about your company and your job description; and your e-mail marketing preferences.
We do not collect any of the following information: financial information (including credit cards or account information); information about your nationality and the country you live and other personal information not pertinent to the information and services we provide via the website.
The information we collect allows us and our partners to provide you with information on pertinent products and services and will include technical information to optimise your use of our web pages; questions about our products and services, i.e., information that will help us to determine which products and services are best for you, and registration information on events and general feedback on our products and services, and contact requests for support etc.
Providing this information is not mandatory but on the other hand, when this information is not provided, we may not be able to offer you service or handle the enquires you register.
1.2 INFORMATION COLLECTED AUTOMATICALLY
The pages you view on our website, the bytes transferred, the links you click, the content you access, and all other procedures and transactions carried out on our website are recorded by our web hosting provider Webflow. Your Internet Protocol (IP) address, your browser type, its capabilities and language, processing system, the date and time you accessed the site, and the web page from which you accessed our website, as well as the standard information that your browser sends to every website are recorded. This information will not be matched to your identity. We do not currently require you to create an account to use our website, but this may be a feature we implement in the future to allow our website to match exclusive content and access to your username to the preference information you provide to determine your interest in our products and services.
1.3 USE OF THIS INFORMATION
Services and Information Requests: Your personal (contact) information will be requested so we can respond and provide information about our products and services, recording which products you indicate interest in, requests for future materials, making our websites more user-friendly, and other information necessary for offering our services and carrying out website related transactions. To achieve more consistency in your relations with 9SECONDS, the information gathered from the web pages may be merged with information gathered by other means.
Developing our Website: We can use your personal information to facilitate access so that you will not have to provide the same information about products and services repeatedly. We can also use the data to customise the use of our website according to your individual preference and interest.
Direct Communication: With appropriate permission from you, we can use the personal information collected to inform you about the products and services that 9SECONDS will be offering. You will always be asked whether you permit us to contact you for the purpose of collecting this information. Moreover, in each e-mail you send, a choice to cancel the subscription to this type of contact will always be presented to you. If you choose to end your subscription, your name will be taken off the list within 10 business days.
Job Applications: On occasion we may place job opportunities on our website and if you apply you will be asked to provide us with personal information such as your Curriculum Vitae and contact details. This type of information may be used by 9SECONDS and our partners (such as Recruiters) for the purposes of processing a new hire. Unless you specify otherwise, this information is saved for future reference.
Cookies and Web Information: Cookies consist of small files that are saved on your hard disk and your browser’s memory. This data will be used to determine how many times the website has been visited and by how many viewers, determining and analysing the usage habits of website visitors (including the impact of online advertising), your preferences, and storing technical information that will be used for later website interaction. Session identifying information (identifying information that is erased when the browser is closed) and other information needed in session management, as well as the machine identifying profile data may be stored to facilitate your movement through our website (in particular, to help you in searching for information). You may enable or disable cookies as you wish. Many browsers automatically accept cookies, but you may change the settings on your browser to delete this information or to alert you whenever cookies have been saved on your computer. If you choose to delete cookies, however, you may not be able to benefit from all the features of the 9SECONDS website or any other websites you may visit. We have developed a specific Cookie Policy [below] to cover the use of this type of data.
1.4 DISCLOSURE OF YOUR PERSONAL INFORMATION
Save for the situations described below, the personal information you provide us via our websites shall not be used without your permission by either 9SECONDS or any of our partners and subsidiaries.
Disclosure to Service Providers: 9SECONDS may sign agreements with partner companies to produce new services and send out related information, carry out requests and for other technical activities such as website performance analysis. These companies are only supplied with that part of your information that is needed to carry out the service to be rendered and, in most cases, this data will not need to include personal information. These companies and their employees are prohibited from using your personal data for any other purpose than that which we agree to be rendered to us, for us or for you.
Disclosure to Distributors: We may share your information with distribution partner companies in answer to your requests. In such situations, only that part of the data that is necessary for carrying out your request are provided, and these companies and their employees are prohibited from using your personal data for any other purpose. Other than responding to your own requests, we may, under some circumstances, ask for your permission to share your data with distributors for the purpose of marketing. Such sharing for marketing purposes, however, shall not take place without your explicit approval.
Disclosures for Acquisitions and Mergers: There may be times when, for strategic or other business reasons, 9SECONDS may decide to acquire, sell, merge, or reorganize its enterprises in various countries. In such procedures, your information may have to be divulged to buyers or gathered from sellers. 9SECONDS upholds the principle of suitably protecting this information in such procedures.
Disclosure for Other Reasons: Your personal information may be divulged via formal procedures in situations required by law or to carry out legal obligations for the purpose of defending our assets or in emergencies and with legitimate intentions to protect an individual’s personal safety and security.
1.5 INFORMATION AND PRIVACY SECURITY
9SECONDS is committed to the principle of protecting your personal information. We use various security technologies and methods to protect your personal data from unauthorized access, use or disclosure. For example, the personal information you provide is stored at locations and computer systems with limited access. Whenever you our website, security technologies and protocols such as Secure Sockets Layer (HTTPS and SSL) are used to encrypt any data transmitted over the Internet.
Reviewing Your Information: In some situations, you may request to review or amend the data you have provided. In any case, you may fill out a “Contact Us” form whenever you want to review or amend any information or when you want to stop 9SECONDS from using this information. Before allowing you to review your data, we might ask you to go through certain procedures to verify your identity. You can help us in this by notifying us to keep the data on your postal address, telephone numbers and e-mail address updated.
Information on Minors: 9SECONDS does not intentionally collect data on or regarding minors nor does it engage in activities on its website that involves the collection of information on minors.
Links to Other Websites: Our website may contain links to the websites of 9SECONDS distributors, affiliates and subsidiaries, points of sale, professional and government enterprises, or other related companies. We may also have links to websites that provide online information resources and to third-party supplier sites that handle the maintenance and operation of our products and services. Although we make every effort to ensure that our links are companies with which we share the same high-standards and confidentiality principles, we must declare here that we do not claim any responsibility for the content, security, or confidentiality practices of other websites.
1.6 IMPLEMENTATION OF THIS CONFIDENTIALITY STATEMENT
If you have any questions about this statement or about the processing of your personal data, please email legal@9Seconds.com. We will try to give you a prompt response and a satisfying solution to your problem.
1.7 CHANGES TO THIS CONFIDENTIALITY STATEMENT
9SECONDS reserves the right whenever necessary to update this confidentiality statement without compromising the confidentiality and protection of your personal information. When this is done, the date of the “Issued Version” is indicated on the top and bottom of the confidentiality statement will change as well. You will be asked to approve any parts of the expanded and updated version of the confidentiality statement that were not effective at the time your data was collected, also to endorse the sharing of this information or its use.
2.0 9SECONDS Privacy Statement
As a visitor to our website your privacy is important to us. We have therefore prepared this Privacy Policy to explain (a) how we gather, process and use personal data (also called “personal information”) that we collect, through our websites and any related documentation, equipment, services, products or data distributed to you, along with any future amendments, updates or upgrades (collectively, “our services”) and (b) what we do with the personal information we obtain. In future this may include information gained from the provision of stand-alone applications, web-based software and mobile solutions.
This Privacy Policy also covers our treatment of any personal information that our service providers and partners share with us or vice versa for specific business purposes related to providing you with a service or information.
Please ensure that you read this Privacy Policy carefully. By using our website, you consent to us collecting, processing and using your personal information in the ways described in this Privacy Policy.
2.1 9SECONDS PRIVACY PRINCIPLES
When you use our website and services, we understand that you trust us to keep the personal information that we collect and process secure and safe. We have adopted the following nine Key Privacy Principles, which guide our approach to how we use your personal information:
1. We want to be upfront and transparent about the ways in which we use personal information - we will always do this.
2. We do not collect personal information that we do not need - the need is defined as related to providing you with requested information, products, and services only.
3. We do not sell your personal information and have no products or services that will require this to be done, and no intention to develop any.
4. We only keep personal information for as long as is necessary and then we delete it according to recommended best practices.
5. We delete personal information when you request in writing (unless prevailing law requires us to keep it) - please contact us to arrange.
6. We implement appropriate security measures and systems to keep your personal information safe and secure in accordance with best practice.
7. We will not send you marketing email or communications without your consent - consent will be confirmed formally and regularly re-validated.
8. We do not share your personal information with partners unless we have a defined business reason and we have vetted them to ensure they have applicable policies and process to protect your information at least to the same level as we do.
9. We adopt a “privacy by design” philosophy - in other words, privacy influences how we think about and build our website, our products and our services, and moderates how we interact with our customers.
2.2 WHAT INFORMATION DO WE COLLECT AND PROCESS?
We collect and process the following types of information: (collectively known as “Customer Data”)
• information you provide to us through the website forms; and
• information collected via provision of information, products, or services.
We collect data that you expressly provide, for example, any information you provide when you register an enquiry or request contact from us. You can elect to register to receive future information or complete a contact form to request us to engage with you. Alternatively, you can browse and use our website features without registering.
Like all website information requests, if you register for future information or make an enquiry, you will be asked to provide us with certain personal information, such as your name, email, and other contact details. We only ask for basic information that is explicitly related to the purpose, i.e., if you register for future information, you will be expected to provide means for us to communicate to you.
Additional fields may be added to the registration forms in future as our services and information needs evolve, however, mandatory, and optional fields will always be clearly marked. When we request information from you, we will always tell you why we need it and, if the information is optional, offer you the choice not to provide it.
When you use the internet, it is standard practice and normal for certain information to be sent from your device to the server that you are accessing. This enables your device and that server to communicate with one another. Our website is built on a platform called SquareSpace and this platform uses this basic functionality to optimise performance and improve service.
In other words, SquareSpace collects and generates certain technical information which arises out of your usage of our website but may not be deliberately provided by you, or information which is automatically sent to us when you interact with our website. This includes information about how you use our website, your IP (internet protocol) address, other device-identifying data, browser information and the web pages that you have requested on our website. This information will typically tell us the date and time of your visit to our website, your choice of ISP (internet service provider) and your geographic location.
9SECONDS is not responsible for these basic technical cookies (Basic Cookies) however you can find details about what Webflow does with the basic technical data at the following website: https://webflow.com/legal/terms?msockid=27b8a0c0e4b0687428ddb4a5e58869a2
Although we do not use any dedicated cookies of our own currently, however we reserve the right to add cookies in the future as we mature our website, products, and services. When we do this, we will make the changes clear and inform registered users. For example, in future, we may use dedicated advertising software. Further information regarding our use of cookies and related technologies is explained in more detail in our 9SECONDS Cookies Policy.
2.3 HOW DO WE USE THE INFORMATION WE COLLECT?
We process Customer Data:
• To administer your relationship with us – we may use Customer Data to create your account for internal user, deliver our information to you and process interactions between you and ourselves. For example, we may use your information preferences to recommend other content to you to review and we may personalize your repeat visits to our website. We may also use the technical information we receive to identify and correct issues and errors with our services.
• To communicate with you – we may use your contact details to contact you to provide details of announcements about our products or functionality changes relating to our products. We reserve the right to contact you in connection to product related issues or general updates. We may also use your contact details to contact you to provide promotional information (with your permission and in accordance with applicable laws). Promotional information may relate to our products or those of our trusted partners. We will give you the option to opt-in to any promotional information.
• To improve our products – Customer Data provides us with insights into how our website is used. We may use Customer Data to help us understand what features and functionality our users like and dislike. This allows us to continually improve our website, to create new information, and to provide you with a better end user experience. This may involve providing you with customised content.
• To keep things safe and secure – we may use Customer Data to keep our systems and other users safe. For example, we may analyse it to identify potential cases of fraud or security manipulation (such as phishing or locations of known insecurity), or to verify that your account is not being abused by others.
2.4 WHAT INFORMATION DO WE SHARE?
We keep your information private, and we do not sell your personal information. However, in the following limited circumstances it may be necessary to share your information with third parties for specific defined business purposes:
• With your Specific Consent - We will share your information with a third party in circumstances where you provided your consent. For example, if you ask us to use your email or telephone number to contact you for promotional messages and advertising.
• With our Service Partners - To a limited extent, we may share personal information with our trusted service providers, particularly where this is necessary to provide our services and information to you. These service providers will be subject to same non-disclosure obligations that we employ and are required to keep your personal information safe and secure to required standards.
• Specific Business Transitions - On or in anticipation of the acquisition of our company and/or all or part of its assets, your personal information may be transferred to our new owner. This may assist you to enjoy continuity of service. All such transfers will be undertaken only with your explicit approval.
• For Safety and Legal Purposes - We may provide information to a third party if in good faith we believe that we are required to do so for legal reasons or that this is necessary to prevent harm or injury to our users, members of the public, our staff, or our company or other third parties, or if we need to do so to defend our legal rights or to enforce given legislation. For example, we may provide personal information if we are ordered by a court or law enforcement agency to do so.
• We may share anonymous information (all personal data removed) for site administration, analytics, advertising, and promotional purposes. For example, we may share anonymous information on the number of visitors to our website or interest on a particular subject matter or anonymous demographic information on the number of visitors from a geographic region. We may share this information with our affiliates, agents, service providers and current and prospective business partners for such purposes. We may also aggregate data to enable research or analysis so that we can better understand and serve you and others. Although this aggregated data may be based in part on personal information, it will not personally identify you.
2.5 HOW LONG DO WE KEEP INFORMATION?
We keep personal data for so long as is necessary (according to law) given the purpose for which it was originally collected or lawfully further processed beyond expected durations.
If you have signed up to receive information or have requested contact from us, we store your Customer Data for the duration of your relationship with us. We do this to provide you with our information and keep you informed as per your preferences.
In accordance with UK Law, we allow you to make a request to delete your Customer Data at any time by either sending us an email or sending us a request through our website. It takes us a minimum of 30 days to remove your personal information from our systems from the date we receive your written request.
Please note that while we endeavour to honour all requests to the extent that we can within the limits of technical capabilities. We may retain personal information for a longer period if we are required to do so by specific laws, for example, your details may be embedded in financial records that we are obligated to retain for audit and legal purposes. Where instances of this kind of constraint is encountered, we will inform you of such.
2.6 HOW DO WE KEEP INFORMATION SECURE?
We take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. We seek to ensure that we keep your personal information accurate and up to date. However, you are responsible for informing us of any changes to your personal information and other information (such as a change in contact details).
While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information. Whenever you give out personal information online, that information can be collected and used by people you don’t know. We cannot guarantee the security of any information you disclose online, and you make such disclosures at your own risk.
The nature of the internet means that we cannot guarantee the security of the information you transmit to us electronically, and any transmission is at your own risk. We deploy appropriate technical and organisational security measures in the storage and disclosure of your personal data to try to prevent unauthorised access or loss.
2.7 YOUR RIGHTS
We operate in accordance with European (EU) and United Kingdom Data Protection Laws, including the rules set out in the EU General Data Protection Regulation (GDPR). You enjoy several rights under data protection law. These include the right to access, and in some circumstances to amend and delete, your personal information.
You can access, amend, or delete much of your personal information and delete your account by emailing us at legal@9Seconds.com or by sending us a request through of our website.
If you have any questions about your rights, please email us at legal@9Seconds.com.
2.8 WHERE DO WE STORE PERSONAL INFORMATION?
We are a current UK business, but we have global ambitions and, as such, we have business operations and hosting centres in the United Kingdom. For practical and pragmatic reasons, we currently store our business data within the United Kingdom but may implement additional operating locations in the future. Should it become relevant to do so - either for performance or for legal reasons - we may choose to store data local to the most convenient business location to you.
At present we do not process or hold data outside the United Kingdom. If required for the provision of services and information to you, we will only transfer your personal information outside of the country or region from which we collected it when we are permitted to do so by applicable data protection laws. Where we do this, we will take appropriate steps to ensure that your data continues to be treated, managed, and protected in accordance with the terms described in this Privacy Policy and applicable data protection laws of the regions involved.
By using our website, you may be permitting and consenting to the processing and transfer of your personal information outside of your country and/or region, i.e., from where you are to our primary operating location in the United Kingdom.
If you are a highly mobile user who moves location regularly, we will define your ‘home’ geographic location according to the information you supply to us when you made the initial request for information or registration and orientate our information and service delivery with consideration to this location including consideration of all applicable laws.
2.9 CHANGES TO THIS PRIVACY POLICY
We are constantly working to develop new and better features and functions in our website which we hope that you will enjoy. We may also change our practices over time as our business and technology evolves. Occasionally, this means that we will need to provide you with new or additional information about the ways in which collect, process, and use personal information. As a result, we reserve the right to amend this Privacy Policy from time to time and will announce all changes.
If we materially change our Privacy Policy, we will take steps to inform you of the change in advance. We may do this through an email, SMS, notices in our products or other means (or a combination of these means). If you are unhappy with the changes that we propose, you may terminate your account with us. Alternatively, you can continue to use our services. If you continue to use our services after the date any updated Privacy Policy comes into force, you will be deemed to have consented to the updated Privacy Policy.
2.10 CONTACTING US
If you have a question about this Privacy Policy, wish to make a complaint, want to know more about how your personal information may be used by us, would like to access, or delete your data held by us, or correct any inaccuracies, please email us at legal@9Seconds.com and we will respond as promptly as we can, or in the period required by law, whichever is sooner.
3.0 9SECONDS Cookie PolicyAs a visitor to our website your privacy is important to us. We have therefore prepared this Cookie Policy to explain (a) how cookies are used through our website and (b) what cookie information is used for. In future this may include information gained from the provision of stand-alone applications, web-based software and mobile solutions.
This Cookie Policy also covers the treatment of any technical information that our service providers and partners share with us or vice versa for specific business purposes related to providing you with a service or information.
Please ensure that you read this Cookie Policy carefully. By using our website you consent to the collection, processing and using technical information in the ways described in this Cookie Policy.
3.1 WHAT IS A COOKIE?
A cookie is a small file consisting of letters and numbers that is downloaded onto your computer or other device and stored in your web browser memory. Cookies enable internet systems to recognise your device and collect basic technical details. This process helps the effective operation of websites and online services and is considered common practice to provide online services.
An official definition is provided below:
“Cookies are text files with small pieces of data that are used to identify your computer as you use a computer network. ... Data stored in a cookie is created by the server upon your connection. This data is labelled with an ID unique to you and your computer.”
Cookies are transient in nature and can be governed by configurations in your web browser which will determine what types are allowed, what can be done with them and how long they last.
3.2 DOES 9SECONDS USE COOKIES?
When you use the internet, it is standard practice and normal for certain information to be sent from your device to the server that you are accessing. This enables your device and that server to communicate with one another. Our website is built on a platform called Webflow and this platform uses this basic functionality to optimise performance and improve service.
In other words, Webflow collects and generates certain technical information which arises out of your usage of our website but may not be deliberately provided by you, or information which is automatically sent to us when you interact with our website. This includes information about how you use our website, your IP (internet protocol) address, other device-identifying data, browser information and the web pages that you have requested on our website. This information will typically tell us the date and time of your visit to our website, your choice of ISP (internet service provider) and your geographic location.
9SECONDS is not responsible for these basic technical cookies (Basic Cookies) however you can find details about what Webflow does with the basic technical data at the following website: https://webflow.com/legal/terms?msockid=27b8a0c0e4b0687428ddb4a5e58869a2
Although we do not use any dedicated cookies of our own currently, however we reserve the right to add cookies in the future as we mature our website, products, and services. When we do this, we will make the changes clear and informed registered users. For example, in future, we may use dedicated advertising software.
3.3 HOW ARE BASIC COOKIES USED?
We rely upon basic cookie functionality in the underlying Webflow platform to make our website work and to improve the features we provide and the overall user experience. By using our website, you are consenting to the Webflow platform automatically placing the following types of Cookies on your computer or other device:
Current Cookies:
• To operate our website – Webflow will create a series of cookies to allow our website to collect details of the features and information that you look at as well as providing technical information about your browser and computer so we can determine how best we can improve our website.
• To improve performance - Cookies to collect information about how users and visitors use our website so we can improve performance and user experience. For example, which pages get visited most frequently and if users get error messages from pages on our website. These Cookies do not identify you personally. The information that these Cookies collect is aggregated and anonymous, and purely used for optimisation.
Future Cookies:
• To provide you with optimised marketing - In future we may implement directed advertising solutions that use specialist cookies to make any content you see more relevant to your preferences. These cookies are used to deliver 9SECONDS related advertising or recommendations for content that are relevant to you and your stated interests. They also help to limit the number of times you see a particular advertisement and assist in measuring how effective an advertising campaign is. These cookies may be placed by us, or by advertising networks with our, or our affiliates’, permission.
• To allow integration with third party services - in future it may become necessary for us to allow third parties (for example, social media) to set cookies on your device. In these cases, if our services display content from a third party, the third party may place their own cookies onto your computer or device. We do not control the use of such cookies and do not expect to have any access to data collected by these third parties. All use of cookies by a third party is subject to that party’s respective privacy policy and cookies policy.
3.4 HOW TO MANAGE AND REFUSE COOKIES
You may mange and refuse the use of Cookies by selecting the appropriate “Do Not Track” or similar settings in your preferred browser or operating system. However, if you do this you may not have access to many features that may make your browsing of our website easier, and some of our website features may not operate correctly.
